CRM Executive - Drive Customer Engagement & Loyalty

Join MAP Active, a dynamic leader in retail and customer experience, as our CRM Executive and play a pivotal role in shaping customer loyalty and engagement strategies. In this full-time position based in Jakarta Raya, you will be at the forefront of driving customer engagement and loyalty programs. As a key member of our marketing team, you will work closely with our sales and customer service teams to ensure that our customers receive a seamless and personalized experience.

At MAP Active, we are committed to providing our customers with the best possible shopping experience. We believe that our success is directly tied to the satisfaction and loyalty of our customers. That's why we are looking for a talented and passionate CRM Executive to join our team and help us achieve our goals.

In this role, you will be responsible for managing and optimizing our customer relationship management (CRM) system, Salesforce, to ensure that we have a 360-degree view of our customers. You will also be responsible for developing and implementing customer loyalty programs, analyzing customer data to identify trends and opportunities, and collaborating with other departments to ensure that our customers receive a consistent and personalized experience across all touchpoints.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our CRM system, Salesforce, to ensure that we have a 360-degree view of our customers.
• Develop and implement customer loyalty programs to drive customer engagement and retention.
• Analyze customer data to identify trends and opportunities for growth.
• Collaborate with sales and customer service teams to ensure that our customers receive a seamless and personalized experience.
• Monitor and report on key performance indicators (KPIs) related to customer engagement and loyalty.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Provide training and support to other team members on the use of our CRM system and customer loyalty programs.
• Participate in cross-functional projects and initiatives to drive overall business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of experience in a customer relationship management role, preferably in the retail industry.
• Proven experience with Salesforce or similar CRM systems.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and draw meaningful insights.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Proactive and results-oriented mindset, with a strong commitment to customer satisfaction and loyalty.
• Fluency in both English and Indonesian, with excellent written and verbal communication skills.
• Certification in customer relationship management or a related field is a plus.

🛠️ Keahlian

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