Staff - Postpaid Operations Specialist

Indosat Ooredoo Hutchison · 📍 Manado, Sulawesi Utara · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
Indosat Ooredoo Hutchison is seeking a motivated and detail-oriented Staff - Postpaid Operations Specialist to join our team in Manado, Sulawesi Utara. In this role, you will be responsible for managing and overseeing the operations of our postpaid services, ensuring high customer satisfaction and operational efficiency. This is a great opportunity to contribute to a leading telecommunications company and grow your career in a dynamic and innovative environment.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the operations of postpaid services, including customer service, billing, and technical support.,Ensure the accuracy and timeliness of customer billing and payment processing.,Monitor and maintain the quality of service (QoS) and quality of experience (QoE) for postpaid customers.,Resolve customer complaints and issues in a timely and professional manner.,Collaborate with cross-functional teams to identify and implement process improvements.,Provide training and support to customer service representatives and technical staff.,Generate and analyze reports to track key performance indicators (KPIs) and operational metrics.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Minimum of 2 years of experience in a similar role in the telecommunications industry.,Strong knowledge of postpaid billing and customer care processes.,Excellent communication and interpersonal skills.,Proficiency in using Microsoft Office and other relevant software tools.,Ability to work under pressure and meet tight deadlines.,Familiarity with Indonesian language and culture is a plus.

🛠️ Keahlian

Customer service and relationship managementBilling and payment processingTechnical troubleshooting and supportProcess improvement and optimizationData analysis and reportingTraining and development
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